FAQ's
GENERAL
Why is my child's school not listed when registering for weekly preschool classes?
We partner with amazing early learning centers throughout the area to serve as an extra-curricular activity that helps supplement their curriculum. The schools listed represent those schools who we have partnered with.
If you believe your school may be interested in including our program please reach out to us!
Why am I not getting any information about my account or my child's participation?
All communication is handled via e-mail if you are not receiving information about your child's participation or about your account and have double checked your junk folder please shoot us a message and we will get you all taken care of!
WEEKLY PRESCHOOL CLASSES
Can I enroll at anytime?
Yes. Our program typically runs month to month and year round. You may enroll at anytime and we will pro-rate your monthly tuition accordingly. The same policy is true for those schools in which we run seasonal class programs.
WHO IS THIS "UPPY THE PUPPY" FELLA?
Well, Uppy is the soccer ball each of our little soccer stars participate in class with. Throughout the class we will take Uppy on adventures, sign songs, and play fun games all designed to get your child moving and his soccer skills improving while having an absolute blast taking care of their little friend...Uppy!
What are these stamps on my child's hand for?
The main reason is a reward to our little soccer stars for doing their best and having a blast in class! If your kiddo is coming home with 2 stamps...let her know just how proud you are! It also is a good little signal to you as parents that your little one joined in on the fun! ;)
Where are UPfield Classes held and what time are they?
Each of our partner schools is different and in each setting we define the most ideal setting in which to hold our weekly classes. In most of our schools we hold our sessions indoors, or have a space indoors in the event of inclement weather.
For those schools in which we can't run class indoor we will re-schedule the session and notify all parents via e-mail. In the event that your child will not be at school on the day of the make-up please notify us so that we can credit your account.
How can I find out how my child is doing?
We will send out newsletters via e-mail, but the drawback to the convenience we provide by offering our program at school while our parents are off at work is that we aren't given the ability to discuss how each child is doing in class individually. We love hearing from parents so anytime you would like an update please reach out to us! Send us a message and we will get back to you!
What do I need to do to withdrawal?
Because we staff & schedule our sessions based on participation levels we require a 30-day written or e-mail notice to withdrawal and can be submitted to billing@upfieldsoccer.com .
What if we need to take an extended break?
Many of our children go on vacation for extended periods of time, or know that they wont be at school. Simply send billing an e-mail 30 days in advance to tell us when you will be gone and we will adjust your tuition to account for the missed weeks. E-mail us at billing@upfieldsoccer.com
What if class is cancelled when it rains or is too hot/cold for class?
In most of our schools we hold our sessions indoors, or have a space indoors in the event of inclement weather. For those schools in which we can't run class indoor we will notify all parents via e-mail and reschedule the make up class within 60 days of the missed session. In the event that your child will not be at school on the day of the make-up please notify us so that we can credit your account.
WEEKEND LEAGUES
Why am I not receiving any information?
All communication is handled via e-mail if you are not receiving information about your child's participation or about your account and have double checked your junk folder please contact us so we can make sure to get that taken care of. E-mail us at director@upfieldsoccer.com
How do you build the teams?
Enrollment for the league is open to all children ages 2-6 years old. After determining the age appropriate program in which the children registered for we build teams based first off of teammate requests that were listed on the registration form, then by the school of attendance, and finally if possible by any other special requests. Our aim is to make sure we build teams in a way that ensures the best and most comfortable experience for our little soccer stars.
We also offer a Team Registration option for those groups who have 6 or more teammates they would like to play with. This option requires a $300 deposit that is returned upon payment of 6 participants. 2 more participants can be added to make a full team, if those spots are still open we will provide the other teammates for you.
BILLING
How can I make a payment?
Upon registration we will set up an online account for you to manage all payments. You will receive an e-mail from us inviting you to view your account along with some login information. You can make payments with a credit or debit card.
We offer auto-billing capabilities if you'd like to switch to that it can be done in your account as well.
WHAT HAPPENS IF I AM LATE MAKING A PAYMENT?
Weekly Preschool Class Policy: A $10 fee will be applied to any accounts not paid by the 15th of the month.
Weekend League Policy: Payment in full for the cost of a league season is due prior to participation.
Can I set up auto-payments?
Yes, you can make this adjustment within your online account and if you need any help with this please reach out to us at billing@upfieldsoccer.com
What is your cancellation policy?
Weekly Preschool Classes - Because we staff & schedule our sessions based on participation levels we require a 30-day e-mail notice to withdrawal and can be submitted to billing@upfieldsoccer.com .
League/Clinic Program - We understand that plans change or things come up and your soccer star isn't able to kick with us as planned. Please note our refund/credit policy below:
21 days prior to the first scheduled session: 100% refund (or credit for future programming if preferred)
20 - 7 days prior to the start of the first scheduled session: 75% refund (100% credit)
6 - 1 days prior to the start of the first session: 50% refund (75% credit)
Once the first day of the league is upon us no refunds can be provided (a partial credit can be applied towards a future program on a case by case basis) No refunds or credits will be given after the 1st week of the league. Communication needs be sent to billing before the player misses the week to receive any credits. We can not give any credits if emails are sent after the child has missed, mid or end of the season.
We are unable to give credits if your child misses a week due to illness or schedule conflicts.
There will be a $10 admin fee for all refunds
Please submit all cancellations to billing@upfieldsoccer.com
What forms of payment do you accept?
Credit Cards - Visa, Master Card, American Express,Discover
